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<title>IT Specialist Certification Program - Problem Reporting System User Guide</title>

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Problem Reporting System User Guide</h3>

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<p>
The Problem Reporting System provides functionality to submit, search
and manage Problem Reports related to the IT Specialist Certification Program 
using a web interface.  This core functionality is described in the main
sections shown below.
</p>

<h3>Overview</h3>
<ul>
 <li><a href="Overview.html">Introduction</a></li>
 <li><a href="Overview.html#Access">Access to the Problem Reporting System</a></li>
 <li><a href="Overview.html#LifeCycle">Life-Cycle of a Problem Report</a></li>
</ul>
 
<h3>User-level Actions</h3>
<ul>
 <li><a href="docPRSubmit.html">Submitting a New Problem Report</a></li>
 <li><a href="docPRSearch.html">Searching Existing Reports</a></li>
 <li><a href="docPRView.html">Viewing a Problem Report</a></li>
 <li><a href="docPRSummary.html">Summary Listing a Problem Report</a></li>
</ul>

<h3>Reviewer-level Actions</h3>

<ul>
 <li><a href="docPRViewReview.html">Viewing Review Information</a></li>
 <li><a href="docPRMakeComment.html">Commenting in Reviews</a></li>
 <li><a href="docPREndReview.html">Ending a Review with a Final Response</a></li>
</ul>

<h3>Certification Authority Actions</h3>

<ul>
 <li><a href="docPRNotify.html">Notifying the Submitter of Problem Report Status Changes</a></li>
 <li><a href="docPRPublish.html">Publishing Problem Reports</a></li>
 <li><a href="docPRAppeal.html">Managing Appeals</a></li>
</ul>

<h3>Definitions</h3>

<ul>
 <li><a href="docDefinitions.html">Definition of Terms</a></li>
</ul>
<p>
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</p>
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